PRIVATE HOUSEHOLD GOODS MOVES

If it’s important to you
It’s important to us™

Going the EXTRA mile to understand your move

At North American Van Lines, we believe that understanding your needs is the key to a successful move. And no one understands your needs better than you. That's why we work closely with you, to tailor the move to your unique situation.

You'll find that every step of the way your input and involvement are part of the process. You'd like your priceless collection of crystal swans to nest safely in their own extra-cushioned crate? Of course. You spent an entire day organizing home movies and photo albums into boxes by year and would like them to stay that way? No problem.

It's simple really - if it's important to you, it's important to us.

Every move is unique

Our personalized approach to moving reflects the person behind every move. Because every customer is different, no two moves are ever the same. If you have a concern, we adopt that concern as our own and begin working toward a solution that's right for you.

Perhaps you have a scheduling issue, or you're looking for a unique payment option. Maybe you'd like to pack some of your possessions yourself. Whatever it might be, with North American no concern is too small and no request is too big.

Support that goes BEYOND a few extra packing peanuts

With North American, you have an entire team to support you throughout your move. Our training emphasizes a personalized approach, respect, care and attention to detail. Every employee is committed to doing whatever it takes to make your move right.

Relocation Consultant

As your first point of contact, the Relocation Consultant starts your move off on the right foot. They will assess your needs and share them with your move team. You can expect them to provide you with a customized plan, which includes the estimate, packing tips and an explanation of the entire moving process.

Move Coordinator

With all the details that go into moving it is reassuring to have someone that's on top of it all. At North American, that person is your Move Coordinator. You have a question? Your Move Coordinator has an answer.

Packer

Personal service and a can-do attitude are the mark of every Packer at North American. Our Packers understand that no one knows your possessions better than you, and they encourage your involvement.

Driver

Our fully-trained Drivers are dependable and safe. Rest assured, they are respectful of both you and your possessions.

You’re involved from the start, and you can QUOTE us on that

You’ll feel involved and in control of your move from the first phone call. To create the right plan for you, a Relocation Consultant will meet with you in your home for a thorough and professional discussion.

The right questions are asked to assess your needs, inventory your furnishings, develop a plan, and provide an estimate on the spot. The result is a detailed estimate that’s easy to read and understand.

What separates us from the pack?

For one, our packing.

Our Packers work closely with you to prepare for moving day and understand what should be packed first and how boxes should be marked. Their expertise is invaluable in saving you time and effort during your move. Your possessions are inventoried before any loading begins. Every piece of furniture and every carton is given a number that corresponds to its written description.

Professional packing techniques ensure that everything arrives in the same condition as when it left your previous home. Whether delicate or oversized, there is a unique box and packing or wrapping method for every item in your home. If your specific needs do not call for a full service pack, we offer a menu of packing options to suit you.

There’s no such thing as being too CAREFUL

We understand that the last thing your home needs is a new scratch or dent. At North American, we provide extensive hands-on training in a facility that simulates real life moves. Drivers master the proper techniques for maneuvering furniture and loading a van.

During the load nothing is left to chance. Special care is given to every item. So your distressed coffee table won’t stress out. And your recliner can relax. Every precaution has been taken to protect your possessions.

Keep tabs on your possessions

Even when out of your possession

A combination of technology and training ensures that once your possessions are in route you don’t have to worry about them getting off schedule. We use WORLDTRAC®, the industry-first satellite communication system to track and update the progress of your move. A well-maintained fleet and smart technology, including a smooth air-ride suspension, provides safekeeping for your possessions.

Welcoming you HOME

North American maintains its quality standards to your new front door and beyond. As in the packing and loading, great care is also taken during the unloading. Special padding is used on doors, floors, appliances, furniture, stairs and railings. From floor to ceiling North American has you covered.

The proof is in our customer satisfaction. But our wheels never stop turning. Independent surveys and internal monitoring systems allow us to constantly improve. The result – a quality move experience done your way.

Let’s face it; moving is a big event. Peace of mind can only be delivered through communication every step of the way. That’s why we don’t plan your move until your exact needs are understood. We listen to find out what’s important to you then we make it important to us.

The proof is in our customer satisfaction. But our wheels never stop turning. Independent surveys and internal monitoring systems allow us to constantly improve. The result – a quality move experience done your way.

Let’s face it; moving is a big event. Peace of mind can only be delivered through communication every step of the way. That’s why we don’t plan your move until your exact needs are understood. We listen to find out what’s important to you then we make it important to us.

Going, going, gone the extra mile for you

For more reasons to use Valley Transportation Group for your corporate or private moving, review the following Adobe Acrobat files:
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6652 W. Buckeye Road      Phoenix, Arizona 85043
(800) 528-5508      (623) 936-2681 Fax


Valley Transportation Group is an authorized agent for North American Van Lines
ICC# MC-107012  •  US DOT# 70851