WORLDTRAC_®
North American's exclusive satellite tracking and communication link allows us to manage and monitor employee relocations even while in transit.

Home Touch!™
The first and only tool of its kind - pen driven, portable PC that cuts estimating time and dramatically improves accuracy and communication.

RSAS
Relocation Service Automated Scheduling that provides advanced computerized load planning and ensures on-time pickup and delivery.

Genesis
Our on-line customer service system that allows real-time response to shipment status inquiries.

TRACS
The industry's first on-line cargo claims system provides efficient claim processing should damage occur.

PROPAC™
North American's patented container system that provides seasonal capacity flexibility.

Capacity Resource Team
In response to an industry phenomenon of driver and seasonal capacity shortages, we have additional capacity to serve high-demand markets.  Stringent quality control using air ride trailers is in place providing you on-time service.

City-to-City™ Reference Guide
The industry's most up-to-date destination information, on a PC printout to help employees adjust and be productive quickly.

North American is regularly honored with Quality Service Awards from client companies and industry organizations - but the most important honor is when you award us your relocation business.

Organized for Quality
Each of North American's nine Quality Service Teams and two specialty teams, Cargo Claims and Shipment Planning, work together with your Agent Service Counselor to coordinate relocations from beginning to end.

Service Excellence Award Process
Measures and monitors agents' performance in the areas of Customer Satisfaction, Safety and Operations Performance, including Claims.

Van Operator Vanguard Process
Measures and monitors van operators' performance in the areas of Customer Satisfaction, Safety, On-Time Service and Claims.

Agents
Training for the staffs of over 800 agents in North America includes courses in service counseling, warehouse and storage management, safety, systems and general management.  Training is delivered at agent facilities and 13 training sites across the continent.

Packers
Undergo instruction on the art of safe packing using the most comprehensive training curriculum in the moving industry.  Training is conducted at 13 regional sites and at agent locations across North America.

Van Operators
Formally trained in expert moving and safety practices utilizing the world's most advanced driving simulator, a 14-acre Safe Track and unique indoor training facilities.

Van Line Employees
Receive training in process improvement, system technologies, interpersonal relationships, team building, communication and more.  All are focused on doing the job right for you and your employees.