Six steps to a better relocation experience for your employee families.

 1. Advanced Pre-Move Counseling     

     Your single-source, North American Agent Service Counselor will contact each of your relocating employees and their families, explaining in an understanding, professional way the entire moving process.  Whether they're relocating to the next state or around the world, your Agent Service Counselor is trained to help.

     Only North American is famous for comprehensive pre-move handling of your employee families.

     During the first few calls our Agent Service Counselor will:

Explain or reinforce your company's moving policies
Counsel your employee family on preparing for the move
Arrange the in-home survey
Schedule packing, loading, delivery and unpacking dates
Answer questions and promptly respond to any calls

 2. Providing Cost Containment          

     Working with your relocation policy and relocating family, we can provide you significant savings.

     Through this unique part of our Home-to-Home™ Handling system we can:

Decrease transit days to save on lodging, car rental, meals and other in-transit expenses
Decrease your employee's days off from work to save your company employee down time
Ship one car ahead to save on car rental at destination
Lighten the load - working within your relocation policy, our Agent Service Counselor will help make sure only items authorized by you will be moved.  In addition, if you desire, we will administer your company's relocation benefit packages for various employee levels.  It's all in an effort to keep your relocation budget on track.

 3. Managing the Move                       

     During the move, our Agent Service Counselor will be in touch with your employee family:

Prior to the move, confirming services and dates
On packing day, ensuring timely and efficient service
On loading day, to confirm delivery information and to reconfirm the move is going smoothly
In transit to answer questions
On delivery day, to ensure employee satisfaction and answer questions
On unpacking day, ensuring your family's satisfaction and arranging to have packing materials removed, if desired

 4. Settling in, So Your Employee is    
 Productive, as Quickly as Possible     

     Our Agent Service Counselor will call your employee family again, after the move, to help them settle in, and follow up on any unanswered questions they may have and identify any additional needs.

     It's another part of our Home-to-Home™ Handling system - to keep your relocating employees happy and productive.

 5. Centralized Invoicing                    

     As a part of the 100% Solution, North American's centralized invoicing provides you control and process consistency - with the most advanced invoicing procedures and technology in the relocation industry.

     You'll receive an invoice for the entire moving process, origin to destination.

     Our invoicing staff, with an average of 12 years of service, are compensated on accuracy and speed to ensure you'll receive an accurate, complete invoice in a timely manner.

 6. Quality Measurement and Analysis 

     North American's Home-to-Home™ Handling ensures you the 100% Solution by providing quality measurement and analysis on your employee moves.  How?  We employ Transportation Research, Inc., an independent research firm, to survey your employees' satisfaction.  Those studies are then audited and validated by Coopers and Lybrand, one of the world's leading accounting firms.  Finally, we can provide you with a Client Activity Report, which details cost, service and quality information.

 What is the 100% Solution?                

     The 100% Solution is North American's Home-to-Home™ Handling system providing unparalleled service and quality every step of the way.  It's done through the careful handling of all the details, direct communication with your relocating employees and providing on-time service.  It's the 100% Solution.  And it keeps your phone from ringing with complaints or concerns.

 

Click here to view a Microsoft® PowerPoint® Slide Show featuring North American's Corporate Relocation Services!

 

    

 

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Home Touch!™ Technology

Our newest PC-based electronic advancement, that reduces estimating time and dramatically improves accuracy and communication.

 

 

 

 

City-to-City™ Guide

 Our exclusive reference guide is updated semi-annually.  It offers your employees and their families the most current destination information available in the moving industry today.

 

 

 

 

Expert Packers

Our packers are trained to treat your employees' belongings as carefully as they would treat their own.

 

 

 

 

Home-to-Home™ Handling System

North American's Quality Service Teams are an elite corps of relocation experts, agents and service counselors, providing you with our famous Home-to-Home™ Handling.

 

 

 

 

Quality Measurement Reports

Quality Reports are your assurance of employee satisfaction.

 

 

 

 

The World's Largest Moving Agent Network

North American agents offer safe and secure storage facilities at over 1,200 locations worldwide.

 

 

 

 

International Transfers

North American has more agents and corporate facilities in more countries than any other moving company.  We can help with cultural adjustment, country destination information and much more - all over the globe.

 

 

 

 


Group Relocation

Let our experienced and well-trained
staff relocate your employees and business.  After all, that's our
specialty at North American.  From
home furnishings to offices, and
even plant equipment, we manage
every aspect of the move.
The bottom line, we're your single-
source solution for group relocation - large or small, we do it every day.

 
 

 

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